ITSM Solution

JMR Software has partnered with SysAid to bring you an IT service management solution that will empower your organisation to deliver services quickly and smartly. This ITSM solution drives outcomes across your business with Service Automation and enhances your Customers’ Engagement Experience.

Simple, scalable, and feature rich, SysAid helps you to resolve your IT issues quickly and securely. Specially built to streamline your help desk and asset management processes, SysAid gives you all the tools you need in one comprehensive solution to meet any IT challenge.

Why is SysAid the right ITSM solution for you?

SysAid’s ITSM solution increases automation and decreases repetition. Creating an environment that requires less manual, repetitive, low-value work and faster authorisation and provisioning processes. Automation features bring value in reducing the length of time required to process tasks; improving efficiency for end users to log requests. Ticket journey management (escalation and routing) ensure timely resolution in line with your organisation’s SLAs.

Simplify the process for tracking and auditing all equipment in your organisation with SysAid’s Asset Management. You will gain access to data, which is always up to date with remote discovery, unlimited Configuration Management Database (CMDB), and endpoint agent. Asset management with real-time inventory integrated within the service desk significantly assists analysts and ultimately results in speeding up ticket resolution.

Strip away the complexity of self-service adoption with SysAid’s unique Hotkey that enables users to create one-touch tickets. This creates an omni-channel customer experience that is delivered effortlessly. Auto-suggest search, auto-suggest knowledge base, easily configurable, brandable self-service portal, and service catalogue ensures the self-service portal to be as user-friendly and as easy as customers need it to be.

Personalised list views, based on your preferences ensure you don’t have to change the way you work, SysAid is made to work for you. SysAid, can be easily customise to your own processes. Codeless configuration allows easy configuration to your specific needs, by different departments, divisions, countries (enterprise service management). Equipped with a powerful workflow engine to digitise any business process. Visual Workflow Designer simplifies the process of building and editing workflows, enabling you to be more in control.

Facilitating minimal clicks so you can resolve tickets faster. SysAid displays the very latest information at the top and provides all the tools and data in one window. Quick action can be taken from within the lists, drag -and-drop attachments and new lightbox for easy viewing of tickets; all these visual layouts of the information make it easier for teams and automatically results in faster resolution.

Up to date information in real time empowers you to make better business decisions through greater visibility into performance, improvement, and outcomes. The solution provides invaluable information through out-of-the-box reporting, including scheduled reports, configurable team, and personal dashboards. IT Benchmark enable you to compare your performance against other service desks around the world and BI & Analytics (powered by Qlik®) – uncover hidden insights, demonstrating your positive impact on the business. Personalised insights panel in every ticket with agent and departmental KPIs. Automated reports make all data accessible at the click of a button.

SysAid’s ITSM solution ensures we support your growth at your pace. With just a few clicks, you can add more licenses and features, extend your help desk to other IT departments, and move to and from SysAid on-premises and cloud-base delivery models. SysAid is flexible and customisable providing you with the advantage of remaining agile with ease of use, a wealth of features and off-the-shelf approach. Built-in asset management and advanced automation makes scaling up a breeze, it has a full range of ITIL capabilities all within a single platform and an out-of-the-box templates to get you started.

Built for delivering quick impact and sustained business gains across more areas of your organisation. Get up and running quickly with our lightweight implementation and guaranteed implementation included with each deal (usually one to four weeks).

Whether you have an existing ITSM Solution or are looking to implement a new one, we are confident in our cost-effective solution with its attractive pricing and compelling ROI. With extensive templates, streamlined workflows, and a unified platform, you get the highest value and a low TCO (Total Cost of Ownership).

We share our confidence in partnering with SysAid with thousands of happy customers. SysAid was ranked Gartner Peer Insights Customers’ Choice for IT Services Management Award 2021, Tech Cares Award from TrustRadius 2020, SIIA Codie Award for best IT Management Solution 2020

Contact us to discuss how our all-in-one ITSM solution can exceed your expectations

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