Scrum Master

Purpose and Key Accountabilities

Enabling cross-functional teams to develop medium-to-complex business / customer/ financial advisor / employee solutions using the Agile way of working that integrates the business and technical needs

  • Provide ongoing facilitation and coaching that enables the team to excel at agile development
  • Facilitate medium-to-high complexity Agile initiatives from initiation through release
  • Navigate and identify shared IT services required by the team in the delivery of its objectives
  • Facilitate discussions leading to collective decision-making, goal setting and conflict resolution within the team
  • Actively manage risks and external dependencies drawing in team members as appropriate
  • Create and maintain the appropriate vehicles for open communication within the scrum team (e.g. ADO boards) to create a trusting and safe team environment
  • Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues
  • Focus on team metrics as quantitative input in Retrospectives


  • Relevant business degree
  • SAFe 5.0


  • Practical experience in working in a variety of business areas within IT. Understanding and experience of the various disciplines within IT and how they relate to each other.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement and empowerment.


  • Knowledge of Agile software development process (e.g. XP, Kanban, Scrum, etc.)
  • Knowledge and/or experience with Agile techniques: User Stories, Test Driven Development, Continuous Integration, Continuous Testing, Paired Programming, Automated Testing
  • Knowledge, experience or certification of Scaled Agile (SAFe) framework


  • Business Acumen: Capability to understand the business environment

  • Network Building: Capability to build and maintain effective and constructive working relationships, partnerships or networks of contacts with people who are instrumental in achieving work-related goals

  • Customer Excellence: Capability to identify and respond to current and future customer needs by providing excellence

  • Analytical Thinking: Capability to build on a logical approach to address issues and to see patterns or connections between different situations

  • Strategic Thinking: Capability to link long range vision to daily work

  • Agility: Capability to simultaneously accept and adapt to change, as well as, remaining effective and task focused in a fast-paced environment

  • People Development: Capability to foster long-term learning or development of self and others through coaching, managing performance and mentoring

  • Effective Communication: Capability to transmit and receive information clearly and communicate effectively to others by considering their points of view in order to respond appropriately

  • Teamwork: Capability to contribute to effective team performance by cooperation, openness and a commitment to business objectives

  • Creative Thinking: Capability to think outside the box, search for and generate new ways of doing things to achieve utmost effectiveness and efficiency

  • Entrepreneurship: Ability to take action to influence the direction of events and moves business forward by balancing opportunity and risk and developing new products and services

  • Result Driven: Capability to focus personal efforts on achieving results consistent with the organization’s objectives

  • Resolving Conflict: Ability to effectively deal with conflict in the team and find resolution in emotionally charged situations.

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