Role Purpose
The Feature Technical Analyst is responsible for translating business needs into clear, detailed functional and technical requirements across banking, payments, and customer-facing channels. The role bridges business stakeholders, engineering teams, and solution architects to ensure delivery of high-quality, scalable features that enhance customer experience and support strategic objectives.
Key Responsibilities
1. Requirements & Feature Analysis
- Elicit, analyse, and document business, functional, and technical requirements for banking, payments, and digital channel initiatives.
- Break down high-level business epics into actionable user stories, acceptance criteria, and technical specifications.
- Conduct impact assessments on systems, channels, and integrations when introducing new features or changes.
2. Solution Design Support
- Collaborate with architects, developers, and UX teams to define end-to-end solutions.
- Ensure traceability of requirements through design, development, testing, and deployment.
- Participate in backlog refinement sessions and support prioritisation aligned to business value.
3. Payments & Banking Expertise
- Analyse and support features related to card payments, EFT/RTGS, mobile payments, digital wallets, settlement processes, and fraud/AML controls.
- Apply regulatory and compliance understanding (e.g., PCI DSS, POPIA, PSD2-equivalent requirements).
- Support complex integration work with core banking systems, payment schemes, and external partners.
4. Channel Enablement
- Work with digital channels such as mobile banking, online banking, USSD, and API-driven interfaces.
- Ensure consistent customer journeys across touchpoints.
- Contribute to solution design for authentication, security, notifications, and transaction workflows.
5. Testing & Quality Assurance
- Support testing teams with detailed scenarios, use cases, and clarifications.
- Validate that delivered features meet both functional and technical expectations.
- Participate in system integration testing (SIT), user acceptance testing (UAT), and production verification.
6. Stakeholder Engagement
- Facilitate workshops with product, operations, compliance, and technical teams.
- Communicate requirements, risks, and delivery impacts clearly.
- Build strong relationships across cross-functional teams to ensure aligned delivery.
Skills & Experience Required
Technical Skills
- Solid understanding of banking systems, payment processing, and digital channels.
- Experience with APIs, integration patterns, data flows, and system architecture.
- Ability to interpret technical documentation (API specs, sequence diagrams, integration specs).
Business Skills
- Strong analytical and problem‑solving ability.
- Experience writing high‑quality user stories, BRDs, FSDs, and process maps.
- Working knowledge of Agile delivery frameworks (Scrum, SAFe, Kanban).
Experience
- 3–7 years in business/technical analysis within financial services.
- Proven experience delivering features in payments, banking, or digital platforms.
- Exposure to secure, high-volume transactional systems.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business or related field (or equivalent experience).
- Certifications advantageous: CBAP, Agile BA, Scrum Master, SAFe.