Senior Process Engineer

JOB PURPOSE: To support the company business units in the analysis, improvement and redesign of core and support business processes from current state assessments to post-implementation support in order to deliver an improvement in efficiency, high levels of standardization and straight-through processing with defined exception management

Duties & Responsibilities:

  • Quantify the problem statement by liaising with stakeholder and Business SMEs
  • Conduct a quick ‘dipstick’ test to test the business problem assumptions if there is available data

Apply Lean Six Sigma defined phase analysis by:

  • Defining process flow and value stream
  • Measuring process performance
  • Quantify business case by conducting a Value Stream / Pain Point Analysis together with initial in-depth analysis to validate the business problem
  • Define charter by using the Lean / Six sigma methodology

Work through the Lean Six Sigma phases:

  • Measure the Business Problem by defining Y and critical Xs, measuring variation and calculating sigma value and defect rate to derive the Hypotheses to be tested
  • Analyse data sets to prioritise critical X’s, conducting hypothesis testing and pilot testing the solution

Improve the Business Process by designing and implementing the solution through:

  • Finding new ways to improve the effectiveness and/or efficiency of the organisation
  • Evaluating the implications of research findings
  • Evaluating alternative methods
  • Making a logical evaluation of new ideas and designs
  • Designing logical flow-charts or diagrams
  • Designing appropriate metrics and feedback mechanisms and appropriate implementation and sustaining plans and mechanisms
  • Conduct BCA risk assessment
  • Conduct Rapid Improvement Event (RIE) training for line managers
  • Identify RIE using Lean method
  • Test and implement RIE
  • Track benefits via Performance Improvement Forum
  • Gain an understanding of BU/FA KPIs by identifying and analysing the metrics that measure the business process
  • Define processes required and establish appropriate process KPIs
  • Sign off metrics for KPIs
  • Establish analytics
  • Source data from relevant source systems and publish onto Spot Fire or equivalent
  • Identify manual process that consume large amounts of time
  • Establish automated process designs ensuring that process automation and business activity monitoring are covered
  • Implement automated process design using bank BPM technology
  • Conduct in-depth process analysis ensuring that work instructions in the applicable process tool (ARIS, System Architect, Nimbus) is included
  • Model processes as required
  • Sign off processes
  • Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
  • Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
  • Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
  • Anticipates consequences and adapts problem solving based on continual feedback
  • Act speedily to resolve problems, queries and complaints
  • Adapt communication styles to meet the needs of different audiences


  • Demonstrates pride in the organisation’s brand, services and products by consistently delivering on the brands promise
  • Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
  • Stay relevant and up-to-date with legislations and new development
  • Maintain a positive attitude and respond openly to feedback

Qualifications and Experience:

  • Minimum 6-8 years working experience at Process Practitioner level
  • Experience in identifying and running large value (minimum R20million) CI projects
  • Minimum BCom Information Systems/Statistics/Mathematics, BEng Chem/Mech/Ind. or BSc Information Systems; Six Sigma Black Belt Certification advantageous; Industry recognized Project Management qualification advantageous

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Past Close Positions

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